Everything is under control in the Bizerba Customer portal

The Bizerba Customer portal is the central digital point of contact for our customers, offering a complete overview of the devices they purchased from us. Customers can view their devices there, including their respective locations, add them to lines, group them, and take stock of them. Customers can also create a service ticket in the portal, track its processing, and then view the report. It includes an overview of completed orders and the relevant invoices. In addition, customers can also find digital copies of all manuals in the Customer portal. Spare parts are available for ordering in an integrated shop. It of course also provides the option to contact us via the portal.

The Customer portal is a central place, where, with just a few clicks, you can view all data and information. Thanks to this, the user always has an overview of their devices and their operation. You can contact us online 24/7, so no need to pick up the phone. This shortens response times and makes processes easier and more efficient. This also applies to spare parts orders, which are directly entered in our SAP system. If a user needs to look up something about a device, they won't have to search high and low for the manual. We at Bizerba also benefit when customers use the portal – by digitalizing processes, we can work more quickly and efficiently.

The portal makes everyday work easier for all of our customers and ensures the reliable operation of their Bizerba devices, because they can contact us quickly and request for support. Simple and transparent device management is also helpful for every type of customer. With the Customer portal, chain stores with a large pool of devices have a practical tool that provides information on the available inventory, and the age and location of devices.

We regularly receive feedback about our portal. We are very pleased about that, because it helps us to further optimize our services. After all, the Customer portal should offer our customers the greatest possible benefit. We often get positive comments, saying that the Customer portal is intuitive to use and has a very appealing user interface. Customers also tell us that they can find the information they are looking for more quickly on the portal, such as the status of a service ticket. Feel free to send us suggestions on how to upgrade or adapt functions. So we were asked us to include more information on devices, such as which lines or areas they are located. Another customer suggested that, in addition to a tile view of devices and service tickets, a more compact list view would be helpful. We have implemented this, and also took up the request to make orders and invoices viewable in the Customer portal.

No, the customers create the account themselves. After registering, they immediately have access to digital manuals and contact forms. Once we have successfully verified their account, the customers will be assigned a customer number.

We are continuously developing the Customer portal, to make it more of a self-service center. Customers should have the opportunity to do as much as possible on their own. Later this year, we hope to add a function that will give the users an overview of their purchased software licenses and whether they have been activated. The next release will include videos to help customers who purchase refurbished Bizerba devices to install and operate them on their own. We are also working to increase the scope of functions in countries where it is currently incomplete.