Everything is under control in the Bizerba Customer Portal

The Bizerba Customer Portal is the central digital hub for our customers which offers a complete overview of the devices that they have purchased from us. Customers can view their devices with their respective locations, add them to lines, group them, and take stock of them. It is also possible to create a service ticket, track its processing and then view the reports afterwards. There is an overview of completed orders and the relevant invoices. In addition, digital copies of all manuals are stored in the Customer Portal. Spare parts can be ordered from an integrated shop. And of course, it is also possible to contact us via the Portal.

The Customer Portal is a central hub, where all data and information can be viewed in just a few clicks. Thanks to this, you always have an overview of your devices and their operation. We can be contacted digitally 24/7, meaning that customers do not have to make phone calls. This shortens response times and makes processes easier and more efficient. This also applies to orders for spare parts, which we receive directly through our SAP system. If you need to look up something about a certain device, you don't have to search high and low for the manual. It is also advantageous for us at Bizerba if customers use the portal – by digitising processes, we can work more quickly and efficiently.

The Portal makes everyday work easier for all of our customers and ensures the reliable operation of their Bizerba devices, because they can contact us quickly for support. Simple and transparent device management is also helpful for every type of customer. For chain stores with a large range of devices, the Customer Portal is a practical tool that provides information on the active inventory, and the age and location of devices.

We regularly receive feedback about our Portal. We are pleased about that, because it helps us to further improve our services. After all, the Customer Portal should be as beneficial as possible for its users. We often get positive comments, saying that the Customer Portal is intuitive to use and has a very attractive user interface. Customers also tell us that they can find the information they are looking for – such as the status of a service ticket – more quickly with the Portal. We are happy to receive suggestions on how to expand or adapt functions. For example, someone asked us to include more information on devices, such as which lines or areas they were in. Another customer suggestion was that, in addition to a tile view of devices and service tickets, a more compact list view would be helpful. We have implemented this, as well as granting a request for orders and invoices to be made visible in the Customer Portal.

No, the customer creates their own account. After registering, they immediately have access to digital manuals and contact forms. Once we have successfully verified their account, the customer will be assigned a customer number.

We are constantly developing the Customer Portal so that it is increasingly becoming a self-service portal. Customers should have the opportunity to do as much as possible independently. Later this year, we hope to add a function that provides insight into purchased software licenses and their activation. The next release will include videos to help customers who purchase second-hand Bizerba devices to install and operate them independently. We are also working to increase functionality in countries where it is currently still incomplete.