Contracts

Remote support contract

The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.
Being able to access your devices remotely we can offer immediate assistance without the need for on-site assignments. We offer fast response times as there is no travel time. Thanks to remote access there is minimal effort for you and you benefit from a high level of availability of your devices and systems. Technical safety is thus provided at all times due to the certified access options. Access takes place via encrypted connections and is clearly defined. This guarantees uninterrupted transparency.
These Products Might Also Interest You:
Checkup contract
The Checkup contract includes regular technical monitoring of systems and devices by the Bizerba Service.
Repair service contract
The Repair service contract for your Bizerba hardware making it highly available at costs which can be planned.

Highlights

  • Remote support: Quick help via telephone, remote access and augmented reality to identify the source of errors and rectify faults
  • Documented transparency - the customer is given a service report upon conclusion of the remote assignment so that he can see what action has been taken.
  • Customer-specific prequalification for necessary on-site visits

Product images and technical information may differ and may not be available in your country.

Details & Options

  • Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
  • Runtime between 12 and 60 months
More Information, Please

How Can We Help?

We will be happy to inform & advise you on your options with this solution or service. Please give us some information so that we can support you in the best possible way. We will get back to you as soon as possible.
Contact a Consultant
For Take Away

Downloads

You can find operating instructions, software updates, licenses, service requests for your personal device in the Bizerba customer portal.
Imagebrochure Service EN (4 MB)
Imagebrochure Service EN (4 MB)
Get in Touch
Please Contact Our Specialists at Any Time

Related Products

CSP Assisted Sales
  • Slicer
Place the mobile CSP Assisted Sales exactly where it fits best. Always slice your baked goods in top quality irrespective of texture or shape. Floor model CSP cuts up to 200 slices/min. with its circular blade. Enjoy comfortable and safe working - from intuitive touch screen operation to very easy cleaning.
CSP Self-Service
  • Slicer
The mobile and compact CSP Self-Service can be flexibly placed on the selfservice bakery shelf. Your customers can slice their bread as desired by||choosing from three preset slice thicknesses. Intuitive, guided operation via||touch screen for self-explanatory use.
CSP I Self-Service
  • Slicer
Create more space at the self-service bakery shelf with built-in model CSP I Self-Service. This bread slicer fits seamlessly between your bakery shelves. It allows comfortable and safe slicing. Your customers can select from three preset slice thicknesses. Intuitive, self-explanatory touch screen operation makes using it particularly easy.
CSP I Assisted Sales
  • Slicer
Create more space at the bakery counter with the compact built-in model CSP||I Assisted Sales. This bread slicer smoothly fits into your store design. For||cleaning, simply pull the CSP I to the front. Benefit from excellent slicing||performance: The incredibly fast circular blade cuts 200 slices/minute. Always||in top quality regardless of texture or shape. Particularly easy use thanks to||intuitive touch screen operation.
PC scale K-Class Flex II Pro Integrated retail scale
  • Retail scale
Freely combinable components, networked functions and more performance.