Contracts

Remote support contract

The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.
Being able to access your devices remotely we can offer immediate assistance without the need for on-site assignments. We offer fast response times as there is no travel time. Thanks to remote access there is minimal effort for you and you benefit from a high level of availability of your devices and systems. Technical safety is thus provided at all times due to the certified access options. Access takes place via encrypted connections and is clearly defined. This guarantees uninterrupted transparency.
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Checkup contract
The Checkup contract includes regular technical monitoring of systems and devices by the Bizerba Service.
Repair service contract
The Repair service contract for your Bizerba hardware making it highly available at costs which can be planned.

Highlights

  • Remote support: Quick help via telephone, remote access and augmented reality to identify the source of errors and rectify faults
  • Documented transparency - the customer is given a service report upon conclusion of the remote assignment so that he can see what action has been taken.
  • Customer-specific prequalification for necessary on-site visits

Product images and technical information may differ and may not be available in your country.

Details & Options

  • Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
  • Runtime between 12 and 60 months
For Take Away

Downloads

You can find operating instructions, software updates, licenses, service requests for your personal device in the Bizerba customer portal.
Imagebrochure Service EN (4 MB)
Imagebrochure Service EN (4 MB)
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