Digital Services – Less dependency on time and space

They are designed to provide improved support to those in a position of responsibility in getting their maintenance and repair costs under control. The need for action becomes more predictable and the availability of the devices or systems is increased long-term.  Why is that?

Digital services are cloud-based. They offer all the advantages of the Internet. One important factor is speed. Take a dynamic checkweigher, for example:

It is networked with the Bizerba Cloud and automatically reports: "I'm at a standstill." A service technician is informed immediately He connects to the system remotely and analyses the error on the basis of recorded operating paramters.

His diagnosis is: "Component X is loose". He passes this information on to your employee on site immediately. The fault is rectified and production starts up again. This process shows the obvious benefits of the Bizerba Cloud and its Remote Services:

• You can respond quickly,
• saving costs because there is no need for the service technician to travel to you,
• which in turn benefits the environment, given that no added CO2 is produced if no travel is involved,
• and downtime is reduced at the same time, positively affecting income.

Another thing that makes digital services interesting:You can access them anywhere and at any time via the Bizerba Cloud. Thanks to global networking, you can always reach a service technician digitally in the global Bizerba network. Perfect for production and service providers working in shifts, e.g. in the logistics industry. If you face complex challenges, you can communicate live with global product specialists. You experience a completely new quality of service.

Yes, absolutely. Bizerba Digital Services are as diverse as the industry and company size of our customers. Performance and scope are scalable to suit your needs. Let's look, at a skilled tradesman, a butcher, for example. He works with an analog Bizerba slicer. To use it, he can simply download it onto his PC or smart phone.

In the app, he receives first-class, straightforward support: without too many words, a video demonstrates how to safely sharpen the cutting blade. Or, he can see on the Digital Twin how to replace a worn part himself.

He can log into the customer portal. With just a few clicks, he can find all the information about his slicer here, or he can order wear parts. Whenever he wants and from wherever he is.

Then we have customers who benefit from our network solutions. In the trade sector, these are digital shop scales and slicers. In the retail and industry sector, customers can also find price labeling and inspection systems or waste management systems. In this environment, requirements are obviously more challenging.

„From a business standpoint, the interesting question is: How do I prevent problems from occurring in the first place?“

This is precisely where predictive maintenance with its proactive remote services comes into play.

Predictive maintenance avoids fluctuations in performance and quality and everything that goes with them: breakdowns, delivery bottlenecks and economic losses. The key is real-time monitoring

Digital solutions that are connected to the Bizerba Cloud are continuously monitored. That is Remote Device Maintenance.

We define limit values for certain measuring points. If the data on the dashboard shows that the value has been exceeded or not met, we take proactive action. For example, we work with the plant or production manager to schedule maintenance and repair work in time slots that are outside of production. This ensures stable income.

Predictive maintenance is an extremely efficient tool that has found its way into practice. Maintenance and service costs can be reduced by 17 percent, uptime can be increased by 18 percent, and income can be increased by 10 percent¹.

Operating or production managers exhaust the analysis potential to optimize the Total Cost of Ownership/TCO. Proactive services increase the service life of your equipment. By taking eraly action, components and spare parts wear much slower.

Or think about quality management, especially in the sensitive food or pharmaceutical industries. If you detect variations early, you can take direct action. This keeps your production lines and products at a consistently high level of quality. At the same time, the services automatically support you in meeting the quality and safety standards of your industry.

At the same time, the services automatically support you in meeting the quality and safety standards in your industry.

IT is another important application. It is particularly appealing for SMEs with limited staff to integrate their digital solutions into the Bizerba Cloud. We take care of remote software updates, apply security patches or satisfy special requests.

Remote Device Management is used particularly frequently in the retail environment. A best practice example is the fourth largest supermarket chain in the UK, which we manage remotely. A good 500 affiliates with more than 8000 Bizerba devices, all of which are networked in the Bizerba Cloud. From here, we centrally upload synchronous master data or a new RetailApp to the scale network - reducing the workload enormously.

.

Another efficient example related to all the in-store scales at the fresh food counters: here, we rearranged the product groups centrally in the display design. What would have taken several days of staff time locally took only a matter of a few hours centrally. In the meantime, we are able to solve 50% of all service tasks at the supermarket chain remotely, so, without requiring a service technician to travel to the site.

It is the central platform for all the information we access for reactive or proactive remote services. The data transfer runs in two directions:

the network-enabled solutions send their real-time health, operational and performance data to the cloud. It is collected by sensors built into the solutions. All information is registered in databases and processed by software tools for monitoring.

If you are networked in the Bizerba Cloud, you can pull up the data on the dashboard or generate flexible reports with the BRAIN2 software.

Your production becomes transparent. This is the first step towards improving your Overall Equipment Effectiveness/OEE. Each factor becomes measurable, allowing it to be controlled: performance, quality, availability. But power consumption, too.

What else is on the Bizerba Cloud? All the content that we make available to customers in Augmented Service app.

Then, customer portal with its entire infrastructure is installed here. For example, if you use the portal to view your digital device passport, you can access all the information stored in the cloud: Where is the solution located? What is its ID? What software or add-ons have we installed on it? Have we installed any variations in the hardware? How much work has it already done? How long has it been in use?

Via the cloud, we also record the automated software updates or security patches on Bizerba solutions, separately or in a network, which we have talked about. Obviously, the global service network consisting of close to 1,400 employees communicate through the cloud.

We assure all companies that they maintain control of their data.

"From the moment you create your service plan with us, we ensure complete transparency about which data we store, analyse and evaluate in the cloud."

The new Bizerba safety architecture begins with the solution development process. Here we have built security measures into the IT processes. They are closely linked to the network of measures that we have placed over the entire infrastructure of the Bizerba Cloud. All components comply with international standards and are regularly upgraded to conform with current security standards. All measures are consistently optimized. We do a lot to earn the trust of our customers.

Data is transferred using encryption methods such as HTTPS or SSL. We have installed security tokens. Whenever Bizerba service technicians log into customer systems, they do so in close coordination with the company managers only. We follow their security specifications and use the defined encryption procedures.

On its side, all systems in the Bizerba Cloud work with user management and with the new multifactor authentication procedure. Only authorized service employees can become active via remote service for customers. We also invest heavily in security training.