Services & support

Remote support

More and more malfunctions can be resolved most efficiently via remote support: Faster, in a sustainable and a more cost-effective way. Because each trip not made not only saves time and money, but also CO2 emissions. Benefit from up to 24/7 availability of our trained remote specialists team. Service has never been more efficient and sustainable.

Remote support

In the event that remote service is not feasible, our service department can efficiently arrange a service visit, utilizing information gathered during a previous remote support session. By taking advantage of remote support on an ongoing basis, you can enjoy the benefits of consistent and predictable costs, as well as receive exceptional treatment, through our Remote Support contract. For further details, please visit our product page.

Your quick help for error identification

Our telephone support is the classical initial contact in case of a malfunction. Our specialists in the Remote Support Center can assess the problem and, at best, even fix it already.

By means of remote maintenance by connecting to your systems, the remote specialist checks settings and configurations to find and fix any errors.

As if a technician would be on site

With our free AR app you can use Bizerba Augmented Services on most mobile devices fitted with a camera such as smartphones, tablets, etc. As if our specialist would be on site, seeing the same as your employee live in production giving him step by step troubleshooting instructions. For more information on Bizerba Augmented Services, please refer to our Augmented Services flyer.

Always an eye on the equipment

Our Remote device monitoring and device management works via the safe Bizerba Cloud. Our remote specialists always have an eye on your equipment and data. This not only creates increased transparency for inventory and investment optimization. It also creates the prerequisite for condition-based maintenance. Maintenance requirements and risks are identified preventively and malfunctions prevented before they happen.

Your benefits

  • First-class service at predictable, affordable costs
  • Fast potential troubleshooting
  • Always access to technical expertise and latest support technologies
  • Preferential treatment for contract customers

You can find more information in our flyers

Remote Support Flyer (1 MB)
Augmented Services Flyer (465 KB)
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