Self-service scales with object recognition – customer convenience meets fraud prevention

Self-service scales with object recognition are perfect for you as a retailer if you want to offer your customers a convenient, contemporary shopping experience. At the same time, item recognition reduces sales losses due to incorrect registrations.

Fruit and vegetable assortments are much more extensive than they were a few years ago – for example, with more and more exotic varieties, an ever greater variety of regional and seasonal products, organic options and more. For your customers, it is inconvenient to memorize many product numbers or to type through selection menus on the scales. In addition, incorrect registrations can lead to considerable losses in sales. If you are familiar with both problems, our self-service scales with object recognition are the right solution.

Our self-service scales work with visual object recognition, supported by artificial intelligence (AI). A camera system captures the goods on the scale. The algorithm analyzes the image data and after less than a second, a product preselection appears on the display. All your customers have to do is tap on the right item and register it. This process minimizes your losses due to incorrect registrations and speeds up self-service weighing considerably.

The actual object recognition works directly on the scale, i.e. offline. The captured images are then transferred to the cloud for evaluation and as a basis for continuous model improvement. In this way, the system continuously learns from the image data of all connected scales around the world. So your results become more and more reliable.

If the automatic product recognition delivers an incorrect result, shoppers can change it manually. The intuitive user interface makes it quick and easy to select the correct product. The AI continues to learn from this feedback and customer confidence in the new technology increases.

AI-based self-service scales from Bizerba not only reduce incorrect registrations and ensure greater shopping convenience in your self-service area. They also help to reduce waiting times and relieve staff if fruit and vegetables were previously weighed at the checkout. Thanks to the simplified process when selling loose fruit and vegetables, you can increase the unpackaged range without any additional effort – for more sustainability by saving on packaging.